Privacy policy

Privacy Policy

Effective Date: August 12, 2026
Last Updated: August 12, 2026

Chamberlayne Service Station (“Chamberlayne Service Station,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, contacting us, or requesting information about our automotive services.

This Privacy Policy explains what information we may collect, how we use it, when we may share it, and the choices available to you.

1. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Information You Provide

When you contact us, submit a form, request service, or otherwise communicate with us, you may provide information such as:

Name
Email address
Phone number
Vehicle make, model, year, or other vehicle information
Requested automotive service or repair information
Appointment or scheduling information
Messages, questions, or other information you choose to provide

Please do not submit sensitive personal information through website contact forms unless it is specifically requested and necessary.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages visited
Approximate location derived from your IP address
Date and time of visits
Referring website or source
General website usage and interaction information

This information may be collected through cookies, analytics tools, server logs, and similar technologies.

2. How We Use Your Information

We may use information collected through our website to:

Respond to questions and inquiries
Communicate with you about automotive repair and maintenance services
Process and manage service or appointment requests
Provide customer support
Contact you regarding a service you requested
Maintain records related to customer communications
Improve our website, services, and customer experience
Understand how visitors use our website
Protect our website and business against fraud, misuse, or security threats
Comply with applicable laws and legal obligations

We may also use your information for other purposes when you have given us permission to do so.

3. Phone, Email, and Text Communications

If you provide your phone number or email address, we may use it to respond to your inquiry, discuss your vehicle or requested service, provide appointment-related information, or communicate about services you requested.

If we use text messaging for customer communications, message and data rates may apply depending on your mobile carrier.

We will not use your contact information for unrelated promotional communications where your consent is required unless you have provided that consent.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Keep the website functioning properly
Remember certain preferences
Understand website traffic and usage
Improve website performance
Help protect against fraudulent or malicious activity

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.

5. Website Hosting and Shopify

Our website is powered by Shopify.

Shopify may process certain information about visitors to our website in order to provide hosting, security, analytics, and other website-related services.

Shopify processes information according to its own applicable privacy practices and policies.

6. Analytics and Third-Party Services

We may use third-party tools and service providers to help operate, secure, maintain, or understand the performance of our website.

These providers may receive limited information necessary to perform services on our behalf.

Depending on the features enabled on our website, these services may include website hosting, analytics, maps, communication tools, spam prevention, and other website functionality.

Third-party services have their own privacy practices, and we encourage you to review their privacy policies when appropriate.

7. Google Maps and External Services

Our website may contain embedded maps, directions, or links provided by third-party services such as Google Maps.

When you interact with these services, the third-party provider may collect information according to its own privacy policy. Chamberlayne Service Station does not control the privacy practices of independent third-party websites or services.

8. How We Share Information

We do not sell your personal information.

We may share information when reasonably necessary with:

Website hosting and technology providers
Service providers that assist with operating our website or business
Analytics or security providers
Professional advisers when necessary
Government agencies, courts, or law enforcement when required by applicable law

We may also disclose information when reasonably necessary to protect the rights, property, security, or safety of Chamberlayne Service Station, our customers, or others.

9. Data Security

We use reasonable administrative and technical measures designed to protect personal information from unauthorized access, misuse, alteration, or disclosure.

However, no website, electronic communication, or data storage system can be guaranteed to be completely secure. You should use reasonable care when submitting information online.

10. Data Retention

We may retain personal information for as long as reasonably necessary to provide requested services, maintain appropriate business records, resolve disputes, comply with legal obligations, and protect our legitimate business interests.

Information that is no longer reasonably necessary may be deleted or anonymized where appropriate.

11. Your Privacy Choices

Depending on applicable law and the circumstances, you may have certain rights regarding your personal information.

You may contact us to:

Ask what personal information you have provided to us
Request correction of inaccurate information
Request deletion of certain information
Ask questions about how your information is handled

Certain information may need to be retained when required for legal, accounting, security, or legitimate business purposes.

12. Children's Privacy

Our website and automotive services are intended for a general audience and are not directed specifically toward children under the age of 13.

We do not knowingly collect personal information online from children under 13. If we become aware that such information has been collected, we will take reasonable steps to address it as appropriate.

13. Third-Party Websites

Our website may contain links to websites operated by other companies or organizations.

We are not responsible for the content, security, or privacy practices of third-party websites. Visiting or using those websites is subject to their respective terms and privacy policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, services, business practices, or applicable requirements.

When changes are made, the “Last Updated” date at the top of this Privacy Policy will be revised.

We encourage visitors to review this Privacy Policy periodically.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or information you have provided through our website, please contact us:

Chamberlayne Service Station
2032 Chamberlayne Ave
Richmond, VA 23222
United States

Phone: (804)321-6575
Email: Chamberlaynestation.com